Please be advised that Beacon Health Options Behavior Analysis (BA) Utilization Management (UM) Program is fully operational and open for business as usual.
Beacon has identified that there is currently an eligibility issue which could cause members to show with terminated eligibility when they are Medicaid eligible. We are in the process of testing a fix, and believe that this will potentially be fixed by the end of next week, Friday, October 6th. If you have any issues with recipient eligibility, please contact Beacon Provider Customer Service at 866-827-7737.
Beacon Health Options and the Agency for Health Care Administration (the Agency) are currently working with providers to resolve authorization error issues. Beacon has received reports from providers concerning Prior Authorizations in pending status or not matching in the AHCA portal. For more information on authorization error correction, providers are encouraged to contact Beacon Provider Customer Service directly at 866-827-7737.
The BA Program is open to Florida Medicaid-eligible recipients.
Beacon Health Options provides behavioral health solutions to large regional and specialty health plans, employers, and labor organizations of all sizes, as well as federal, state, and local governments. Beacon Health Options delivers care to 50 million individuals across all 50 states and the United Kingdom.The Agency for Health Care Administration (AHCA) is the single state agency responsible for administering the Medicaid program in Florida.
Call: 866-827-7737 — for Beacon customer service related to authorizations, utilization management, and general questions
Hours of Operation: 8 a.m. – 5 p.m. ET, Monday through Friday
Call: 877-254-1055 or 800-955-8774 (TDD) — for AHCA assistance with referrals, enrollment, credentialing, and questions other than utilization management